Our approach is built around a series of PDCA (4-Step Demming Quality Model of Plan, Do, Check & Act) processes
The selection of audit tools will of course differ depending on whether we are looking at directed or non-directed coaching, the specific outcomes that are desired and so on. We work closely with the client (s) so ensure that the most appropriate tools are selected for each specific coaching intervention.
Tools that we have used in the past include, but are not limited to:
Team Management Systems
Linking Skills 360
Hogan Leadership Development Series
t+b solutions ltd Skills Audit –Sales
t+b solutions ltd Skills Audit – Customer Service
t+b solutions ltd Skills Audit – Supervisory
This depends again on the needs of the clients. Models that we have work with include, but are not limited to:
Solutions Focused – OSCAR GROW Instant Payoff 8 Step Client In-House Models Like to know more? Click HERE, and one of our team will contact you.